Wheelchair accessible taxi requests
Request a wheelchair accessible taxi for a Sydney trip. This is a request rather than an instant booking: dispatch confirms whether an accessible vehicle can be arranged for your time and route.
Who this suits
- Passengers travelling in their wheelchair who need a vehicle they can board without transferring.
- Carers and family members arranging a trip on someone else's behalf.
- Medical, therapy and appointment travel booked in advance.
- Anyone who needs certainty about the vehicle type before the day.
How to request it
- 1
Choose the Wheel Chair shortcut on the home page, or select Wheelchair accessible taxi in the vehicle section of the booking form.
- 2
Add your pickup, destination, passenger details and the time you need. Booking ahead gives dispatch more time to source a vehicle.
- 3
Use the driver instructions field to describe anything that helps — kerb access, the type of wheelchair, or whether a carer is travelling.
What to know
- Booking type
- Request only, confirmed by dispatch
- Passenger range
- 1 to 11 passengers per booking
- Luggage
- Up to 7 bags recorded on the booking
- Advance booking
- Up to 90 days ahead
- Driver notes
- Up to 320 characters for access details
Availability
- Wheelchair accessible vehicles are a request. Availability is confirmed by dispatch and is not guaranteed at the moment you submit the form.
- Accessible vehicles are a limited part of the Sydney fleet, so requesting well ahead of time genuinely helps.
- If your trip is time-critical, call us as well as submitting the request so we can talk it through.
- Submitting the form sends a booking request. It is not an accepted ride until dispatch confirms it, and a fare estimate does not guarantee that a driver is available.
Fares and payment
Wheelchair accessible bookings are priced from the same formula as any other trip, with the vehicle multiplier for an accessible vehicle applied. Standard trips use a $38 minimum fare; airport trips use the airport minimums.
You will see an estimated range before you submit, and the server recalculates the exact fare before any payment is authorised.
You can pay the driver, use Cabcharge/TTSS, or pay online by card where eligible. A non-cash payment surcharge of up to 5% (incl. GST) may apply. It applies only to website-processed card payments — no website surcharge is added to Pay to Driver or Cabcharge/TTSS.
Full detail is in our fare pricing policy and payment policy.
Common questions
Is a wheelchair accessible taxi guaranteed when I submit the form?
How far ahead should I book?
Can I say what kind of access I need?
Can a carer travel with me?
Can I use Cabcharge or TTSS?
Need an accessible vehicle?
Send the request with as much notice as you can, and add any access details in the driver instructions. Dispatch will confirm whether a vehicle can be arranged.